| Update on Change Healthcare (Emdeon) Outage 3/20/2024 |
| We continue to closely monitor the recovery efforts for the Change Healthcare clearinghouse. The latest information that we have is that testing is ongoing for the claims submission platform that EZBIS and numerous other organizations utilize. The briefing that we received last week projected a timeline for testing and reestablishment of connectivity throughout the current week. However, this is an estimate and we do not have further information regarding the ETA for restoration. We continue to recommend Availity Advanced as an alternate clearinghouse for those EZBIS users who are in need to submit claims in the short term. We are also diligently working to establish other workarounds for submitting claims in the interim until the Change Healthcare clearinghouse is operational. One of these workarounds is the Optum iEDI clearinghouse, which we understand may not require re-enrollment. We are currently working to establish connectivity with Optum iEDI. We have a sincere understanding that this situation affects your cash flow. Please be assured that EZBIS is working both with Change Healthcare for status updates and with other partners for alternative methods for claim submission. Please refer to the following web page that Change Healthcare and parent company UnitedHealth Group has published that explains the cyber response in greater detail: https://www.unitedhealthgroup.com/changehealthcarecyberresponse If you would like more information about our Availity Advanced clearinghouse connection, you can contact us at (800) 445-7816, option 4. Both Change Healthcare and EZBIS will continue to provide updates regarding the status of the issue. You can also monitor the status using the following link: https://status.changehealthcare.com/incidents/hqpjz25fn3n7 |