EZBIS 14 offers a new automated messaging for sending messages to patients via text message ** or email. There are several different types of automated messages in the new version 14. The messages are pre-written for you, but can be modified to fit your needs.
New Patient Intake
The new patient intake message is sent automatically when a new patient appointment is scheduled. The text or email encourages the new patient to complete the online intake before the first visit.
New Patient Intake Reminder
This reminder message is sent to new patients who have not yet done the online intake and the first visit is approaching. It reminds patients that they can save time on the visit if they complete the intake prior to the appointment.
New Patient Follow Ups
There are up to five follow up messages that can be sent to patients after the initial visit. These are designed to encourage patients to continue their care, prevent no-shows and improve patient retention. For example, a new patient may receive an automated message on the day following their first visit, to thank them for choosing your practice. The new patient could receive a second message after three visits to stress the importance of following the care plan. After twelve visits, they could receive a message to encourage the patient to stay on the right track and to ask for referrals.
Birthday Wishes
Patients receive a “happy birthday” text or email on or before their birthday.
Patient Recalls
When patients drop out of care, they receive a recall message. For example, if a patient’s last visit was 6 months
ago, a message is sent that says “We haven’’t seen you in a while! Your health is important to us, so please call to
schedule an appointment today!
Visit Reviews
The visit reviews are text-only messages that are automatically sent to patients after a visit to ask them to rate their experience on a scale of 1-5. The replies come back to you in the EZBIS software.
Then, (optionally) if a patient rated the visit with a 4 or a 5, a second text message is sent asking the patient to please leave a review on Google. (for example) Also, you can configure a message to be sent if a patient rated the visit poorly, to ask how you can make their experience better.
